| Ordering Placing an order
Ordering online with Porticospa.com is as easy as 1,2,3. First, browse through our selection of exciting items in and choose the item(s) you would like to purchase. Then add the item to your shopping cart and proceed shopping or continue to check out. That's it! It's that easy.
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Canceling my order
After you have clicked "Place Order," your order begins to process and you cannot make any online changes to your order. To change or cancel your order prior to shipment, you must a Customer Service representative. Please note that most orders process quickly and can enter the shipping process within minutes. If your order has already entered the shipping process, it cannot be changed or canceled. You have 24 hours to cancel your order.
Back to Top Sales tax
Porticospa.com is required by law to charge appropriate sales tax for orders with ship to addresses within the state of New York.
Back to Top Security
Absolutely! We use Secure Socket Layer (SSL) encryption to ensure that your personal information cannot be intercepted and read by a third party. Your personal information and your credit card information are converted into bits of code that are transmitted securely. None of our customers have ever reported fraudulent use of their credit card information as a result of giving it to us over the Web, but if you ever suspect that your credit card information is being used without your knowledge, you should contact your credit card company immediately.
Back to Top Returns Do to Hygene issues Portico Spa products are not returnable Back to Top
Shipping Free Shipping Applies to the lower 48 only. Alaska and HI will incur an additional $25 fee.
Most of our customers in the contiguous U.S. receive their orders in just 5 to 7 business days. We are sorry, but we do not offer Saturday or Sunday delivery. For complete UPS shipping information visit www.ups.com
Back to Top Shipping outside the United States
At this time international shipping is not available via our website. Please call our customer service department at 1877-965-9793 for international shipping rates.
Back to Top Shipping to a P.O. box
We're sorry, but you must provide us with a valid residential address in order to accommodate your request. For more information regarding UPS shipping requirements, please visit their web site at www.ups.com
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Find the UPS tracking number in the e-mail we sent you confirming that your order has been shipped. Use that number at www.ups.com to check the status of your order online. It may take 24 hours before tracking information appears on the UPS web site.
If your order appears late, remember:
- Credit card approval must be received prior to processing.
- Overnight orders placed after 12 noon EST are processed the following day
- Shipping days are considered business days
Back to Top Order Status
You can look at past and pending orders. You must be a Registered Customer to use Order Status. Click here to check your Order Status.
Also, you will receive two e-mails after you have placed your order and provided us with a valid e-mail address: - The first confirms that your order has been received (your order confirmation number will be included); this e-mail should arrive within approximately 24-48 hours.
- The second confirms that your order has been shipped (any tracking information will be included); this e-mail should arrive within approximately 72 hours following authorization of your credit card and verification of your information.
Back to Top Shipping Charges
Your shipping charges will appear in the box marked "shipping charges" at checkout for your convenience. For complete shipping information before you check out, please review our Shipping Rate Chart.
Back to Top Miscellaneous About Portico
Portico stores offer a comprehensive selection of high - quality products for the home, including furniture, linens, bath products, towels and accessories.
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